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Leading Business Service Management Software Provider, Magnum Technologies, Automates ITIL With Business Service Discovery Capability

April 20th, 2006

Magnum Technologies’ Business Service Discovery capability, for discovery and dependency mapping which automates ITIL and Service Level Management initiatives is set to be demonstrated at the itSMF Regional Event in Cincinnati, Ohio.

MINNEAPOLIS – April 21, 2006www.magnum-tech.com – Magnum Technologies, the leading provider of Business Service Management (BSM) software, announced today that they will be demonstrating their Business Service Discovery capability of their ADVANTAGE BSM software next week at the itSMF regional event in Cincinnati, Ohio.

itSMF helps organizations achieve operational excellence by introducing, developing and promoting IT best practices. Magnum Technologies, an itSMF member, supports the implementation of IT best practices, with special emphasis on ITIL.

The IT Infrastructure Library (ITIL) is currently the largest and most widely accepted set of IT best practices. Aligned with the best practices of ITIL, Magnum Technologies’ Business Service Discovery capability:

  • Automatically identifies every IT component
  • Maps the relationship between different IT assets
  • and how they ultimately – and most importantly – impact services delivered to business end-users
  • Recognizes and updates changes to the IT infrastructure
  • without requiring the overhead or administration of a software agent
  • Accelerates creation of a configuration management database (CMDB)

Magnum Technologies Offers the Holy Grail of IT Service Management to CIO’s

April 13th, 2006

Underscores, via New White Paper, how ADVANTAGE Business Service Management (BSM) Software supports ITIL Best Practices

Magnum Technologies’ ADVANTAGE Business Service Management Software Aligns IT Departments with Business Objectives. Offers Business Service Discovery, Service Level Management, ITIL Compliance Reporting and Multi-Layer Correlation which helps to prioritize IT activities based on the impact to the business, and true integration with third party management tools.

MINNEAPOLIS – April 13, 2006www.magnum-tech.com – Magnum Technologies’ Business Service Management Software bridges the gap between the IT Department and the business and in doing so delivers the Holy Grail of IT Service Management to its customers.

Jean-Pierre Garbani, Forrester Research, Vice President of Computing Infrastructures and Security group states that, “Aligning IT with business objectives and showing the value of IT to the business is often seen as the Holy Grail by many CIO’s.”

Service Level Management is a key discipline of the IT Infrastructure Library (ITIL) which provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.


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