Information Technology Groups Now Know how their Operational Level Agreements (OLAs) Impact Corporate Service Level Agreement’s (SLAs)

Two of ITIL’s key monitoring requirements: Operational Level Agreement’s (OLAs), essential to  technology groups, and Service Level Agreements (SLAs), critical to CIOs, can now – prior to any other Business Service Management (BSM) software – both be viewed via the comprehensive ADVANTAGE 3.0 BSM software from MAGNUM TECHNOLOGIES.

SALT LAKE CITY, September 18, 2006 – http://www.magnum-tech.com – For IT professionals responsible for monitoring key network performance indicators of finite portions of a business’ information infrastructure, such as servers, desktops or phone systems, MAGNUM TECHNOLOGIES, the leading provider of IT Business Service Management (BSM) software proudly announced its new AVAILABILITY MANAGER  Dashboard feature at the 6th Annual itSMF USA Conference & Exposition in Salt Lake City.

MAGNUM TECHNOLOGIES’ flagship ADVANTAGE 3.0 BSM software is traditionally recognized by IT professionals as the best way to monitor availability across numerous Operational Level Agreements (OLAs) for databases, networks, systems, applications and web services. Now, with the new customizable AVAILABILITY MANAGER Dashboard, each individual technology group can gain deep visibility into their own responsibility areas of the businesses information infrastructure.

Instantly Alerts both IT and Business Staff when Business Critical IT Incidents Occur

New graphical view helps both IT and business personnel throughout an organization to understand, with a glance at the MAGNUM TECHNOLOGIES’ Live Dependency Map, whether Service Level Objectives (SLO’s) are being compromised and business operations are being impacted.

SALT LAKE CITY, September 18, 2006 – http://www.magnum-tech.com – MAGNUM TECHNOLOGIES, the leading Business Service Management company which enables organizations to implement BSM and Information Technology Infrastructure Library (ITIL) frameworks in weeks - not years–today announced the release of ADVANTAGE 3.0, its next generation Discovery, Live Dependency Mapping and CMDB software.

Traditional BSM tools trigger each event as a violation in need of immediate action, regardless of whether or not the ultimate impact to the business will be significant. The Live Dependency MapTM is intelligent. It segments event triggers according to their impact to the business by flagging them as ‘red” violations or as simple “yellow” advisories.

This is especially appealing to companies with redundant infrastructures. If a server goes down and IT sees only an “advisory” trigger, this may be because the Live Dependency Map “understands” that end-users within the organization are protected through fault tolerance. The issue needs to be addressed, but the business is not at risk.

Attracts Past Pink Elephant Pro Steve Day to Evangelize the Ease of Implementing ITIL Best Practices Utilizing a Solution Suite that Focuses on Discovery and Dependency Mapping through High Impact Service Level Management

Business service management firm, Magnum Technologies, appoints Steve Day to increase market presence in the area of configuration management, IT discovery and dependency mapping, service level management and Sarbanes Oxley compliance.

Minneapolis, MN, Sept 5, 2006 – http://www.magnum-tech.com - Magnum Technologies, the leading provider of IT Business Service Management software, designed to simplify the implementation of a completely integrated solution, from Discovery and Dependency Mapping to Operationalizing a Configuration Management Database (CMDB) through Service Level Compliance today welcomed new hire, Steve Day, nineteen year technology veteran and former Pink Elephant executive.

“Magnum Technologies recruited Steve Day due to his strong background of helping IT professionals implement service level management, configuration and change management best practices as described by the ITIL framework,” said Michael Ducatelli, Magnum Technologies, EVP Sales. “In addition, Steve is able to effectively council IT leadership on how to deploy a software solution which automates and accelerates the deployment of ITIL best practices that improve how IT supports the business.”

New Whitepaper from Magnum Technologies Details Financial Rewards of Implementing its ADVANTAGE BSM Software Solution

MINNEAPOLIS – August 18, 2006 – http://www.magnum-tech.com/landing/bsm/ - Magnum Technologies, the leading business service management firm, today announced its ability to definitively calculate the ROI generated by its BSM software, ADVANTAGE.

Magnum Technologies’ Fortune 500 client, with an IT Staff of over 450, reported an estimated annual savings of more than $1 million with significant cost-reductions including:
• Reduction of opened manual service tickets – Saved $110,000
• Avoided investment in additional IT headcount – Saved $300,000
• Improved Mean Time to Repair by 30% - Saved $340,000

Company executives craved the ability to prioritize and resolve IT problems based on business impact. Company executives also demanded the ability to retrieve on-demand and updated information to check on the health of IT/application services which support specific lines of business.

“Delivering on the client’s need to prioritize IT problems, based on business impact while increasing ROI, reinforces the value of Magnum Technologies’ ADVANTAGE BSM software,” said Mike Ducatelli, senior vice president, Magnum Technologies. “This success story is a concrete example of the improvements ADVANTAGE BSM software can bring to an IT organization.”

New COORDINATOR 5.0 Correlation and Root Cause Analysis Software Poses Threat to Competing Network Management Software Providers

MINNEAPOLIS – June 1, 2006 – www.magnum-tech.com – Magnum Technologies, the leading provider of Business Service Management (BSM) software, announced today that its latest release of its COORDINATOR software which offers – some first to the industry - correlation and root cause analysis features.

“The fact that COORDINATOR 5.0 offers rich capabilities for discovery, monitoring, and correlation for layer 3 switches addresses a real need for network management users,” said Dennis Drogseth, Research VP at Enterprise Management Associates. “Magnum is and has been one of the industry innovators in combining advanced technology in network and service management with deployable, well-focused solution design points.”

COORDINATOR 5.0 campus correlation and root cause analysis software is being seen as a significant improvement to an IT organization as they deal with the increased complexity of their networks by utilizing this robust set of new functionality.

“Our customers are dealing with infrastructure challenges that are increasingly complex and with firewalls and load balancers that are often times incomplete making them difficult to manage,” said Tim Hadden, Magnum Technologies’ EVP and CTO. “The new release of COORDINATOR captures the complex infrastructure with our advanced discovery process and root cause correlation requested by our customers.”

Magnum Technologies’ Business Service Discovery capability, for discovery and dependency mapping which automates ITIL and Service Level Management initiatives is set to be demonstrated at the itSMF Regional Event in Cincinnati, Ohio.

MINNEAPOLIS – April 21, 2006 – www.magnum-tech.com – Magnum Technologies, the leading provider of Business Service Management (BSM) software, announced today that they will be demonstrating their Business Service Discovery capability of their ADVANTAGE BSM software next week at the itSMF regional event in Cincinnati, Ohio.

itSMF helps organizations achieve operational excellence by introducing, developing and promoting IT best practices. Magnum Technologies, an itSMF member, supports the implementation of IT best practices, with special emphasis on ITIL.

The IT Infrastructure Library (ITIL) is currently the largest and most widely accepted set of IT best practices. Aligned with the best practices of ITIL, Magnum Technologies’ Business Service Discovery capability:

• Automatically identifies every IT component

• Maps the relationship between different IT assets

• and how they ultimately - and most importantly - impact services delivered to business end-users

• Recognizes and updates changes to the IT infrastructure

• without requiring the overhead or administration of a software agent

• Accelerates creation of a configuration management database (CMDB)

Underscores, via New White Paper, how ADVANTAGE Business Service Management (BSM) Software supports ITIL Best Practices

Magnum Technologies’ ADVANTAGE Business Service Management Software Aligns IT Departments with Business Objectives. Offers Business Service Discovery, Service Level Management, ITIL Compliance Reporting and Multi-Layer Correlation which helps to prioritize IT activities based on the impact to the business, and true integration with third party management tools.

MINNEAPOLIS – April 13, 2006 – www.magnum-tech.com – Magnum Technologies’ Business Service Management Software bridges the gap between the IT Department and the business and in doing so delivers the Holy Grail of IT Service Management to its customers.

Jean-Pierre Garbani, Forrester Research, Vice President of Computing Infrastructures and Security group states that, “Aligning IT with business objectives and showing the value of IT to the business is often seen as the Holy Grail by many CIO’s.”

Service Level Management is a key discipline of the IT Infrastructure Library (ITIL) which provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

Magnum Technologies signs its first international reseller to provide the UK market with Service Level Management and ITIL Compliance Reporting to help prioritize IT activities based on the impact to the business.

MINNEAPOLIS – March 23, 2006 – www.magnum-tech.com – Magnum Technologies, the leader in Business Service Management (BSM), today announced it has signed an agreement allowing Zosterops, an Enterprise Operating System and Network Solutions provider to resell its BSM solutions in the United Kingdom.

Zosterops is a leading distributor of software for enterprise operating systems and network systems in the UK and Ireland.

“Magnum Technologies’ results-oriented and cost effective BSM solutions will provide the UK market with a more productive, less theoretical approach to ITIL adoption allowing ITIL practitioners to see business value much quicker,” said Colin Reardon, Managing Director of Zosterops. “We are excited to help Magnum Technologies break into the UK market, which – as the birthplace of ITIL - includes a large number of practitioners.”

The partnership with Zosterops marks the first international reseller for Magnum Technologies allowing the company to further its position in the BSM marketplace.

Magnum Technologies’ ADVANTAGE® Business Service Management Software monitors Starz Entertainment Group LLC’s (SEG) entire IT infrastructure to give IT and Business personnel proactive insight into how technology fault and performance affects, and will impact, deployment of SEG’s newly- released Vongo service.

MINNEAPOLIS, Jan. 11, 2006 – http://www.magnum-tech.com – Magnum Technologies®, the leading provider of IT Business Service Management software, today announced its role as a critical enterprise-wide IT infrastructure monitoring software solution provider, which has enabled the successful launch of Starz Entertainment Group’s Vongo service.

In order to successfully offer more than 1,000 movies and video selections and a live streaming Starz TV channel to subscribers using broadband or wireless-enabled devices, Starz Entertainment Group relies solely on Magnum Technologies’ Business Service Management (BSM) software for not only monitoring its infrastructure, but for also monitoring key services provided by its partners.

“Magnum Technologies deployed ADVANTAGE®, a superior business service management and information technology monitoring system, that gave us the critical data necessary to adjust our infrastructure and processes in real-time in order to support our goal of the ultimate Vongo experience,” said Richard Brownrigg, vice president of technology for SEG. “A surprising benefit of ADVANTAGE® is its powerful ability to see issues in our partner environments that could ultimately impact the SEG business applications.”

Magnum’s ADVANTAGE Business Service Management Software reads Microsoft Operations Manager (MOM) technology events, determines the level of impact to end-users and ultimately the business in context with the entire enterprise.

MINNEAPOLIS, Dec. 22, 2005 – http://www.magnum-tech.com – Magnum Technologies, the leading provider of IT Business Service Management software, announced today the powerful integration capabilities of its ADVANTAGE software with Microsoft Operations Manager (MOM).

Since most MOM installations are part of a larger heterogeneous IT installation, the integration between MOM and ADVANTAGE will provide MOM users, as part of a fully integrated Service Level Management solution, the ability to manage the overall health of the entire IT organization and how the business is being impacted.

While MOM will log IT events – such as rebooted servers and database performance issues – ADVANTAGE will decipher what these events mean to the business. ADVANTAGE provides Business Impact Correlation to the IT personnel leveraging MOM’s event data, such as raised CPU levels, high memory utilization, or authentication violations on an Exchange server.